First impressions can be crucial to a relationship. Clock Kiosk, an integral part of Clock PMS+, ensures a complete, self-directed, seamless check-in/out experience so you can meet your tech savvy guests on the right foot or leave a lasting impression.
Explore the possibilities:
To check in, your guests will be prompted to select their preferred language and identify themselves with their Booking confirmation number and the PIN they use for the guest self-service app. It comes with their booking confirmation or with a dedicated automated pre-arrival message.
Show personalised offers for room type or package upgrades to your guests. The offers are automatically synchronised with your actual availability and the booking parameters. You can apply custom restrictions or upgrade policies. The selected upgrade rate is applied immediately and updates the charges in the booking folio.
Clock Kiosk will let your guests review hotel check-in and stay policies, fill in their personal details in e-registration cards and finger sign on the touchscreen. If registration details have been entered in advance in the self service app, guests will only need to confirm them. Registration card fields and stay policies are completely customisable to reflect your requirements.
Required advance payments at check-in or credit card pre-authorisation* can be handled by the hotel kiosk, too. Company guests can fill in their company data and get their invoice emailed to their company. Clock Kiosk integrates with Authorize.net and Adyen for payment processing.
Once the check-in procedures have been performed, Clock Kiosk will prompt guests to encode their doorlock keycards. They simply need to pick a card from the card holder box and hold it close to the encoder which will beep and blink to indicate successful encoding.
Guests can opt in for an early check-in* - convenient for them, lucrative for you. If selected, the early check-in fee is charged instantly to the booking folio. The early check-in is scheduled for release with one of the next system updates.
You can choose whether to set up the hotel kiosk to assign the first available room automatically or to let guests browse a gallery of images and descriptions of the rooms available for the period of their stay and select one themselves, like in the guest self-service app.* Coming soon
With its beautiful design, Clock Kiosk is a turnkey solution redefining guest experience being an innovative and exciting alternative to the traditional front desk service.