Clock PMS+ and two amazing hotels in Syracuse: Smooth take-off, less IT complexity, and more time to devote to guests
Q: What made you look for a new hotel management system?
R: The software that we used before did not allow us to fully integrate a second hotel. Although the hotels were quite close to each other, we were not able to integrate them. From one of the hotels we couldn't manage the other, so we looked for something that would allow us to do this.
Q: Why Clock Software?
M: We can manage the employees and the work even remotely, even from other locations.
R: I can keep everything under control even if I'm not physically present at the hotel.
Q: Why did you choose Clock PMS+?
R: The strength of Clock is that it has managed to condense into a single system what we previously managed to achieve through the use of multiple tools, each taking care of a different task. Clock has a Booking Engine, Clock has a Channel Manager, Clock can settle payments, and Clock can also be integrated with different applications. This obviously made things easier for me.
Q: How did the implementation go?
R: When we changed the software it was a high season and I won't deny that at the beginning we were very worried, because obviously changing the PMS after using it for 5 - 6 years is especially frightening in the high season. But, in reality, it was unbelievable! After only a few days we found that operations that with the other software had taken months and months to learn, with Clock were simple, sometimes unbelievably simple. It was incredible to imagine it, but this software managed to do it with such simplicity!
M: And it's also quite intuitive. The staff is certainly happy to use it, because it has several advantages. In addition to the various possibilities it offers, the main advantage for employees is precisely this: the ease of use.
Q: How does Clock PMS+ help you ease day-to-day operations?
M: Clock has possibilities that other softwares don't have when managing customers and the related information. This makes the check-in and check-out much easier and faster, and our customers feel closer to us.
Q: Your favourite functionality?
R: One of the functions that has struck me the most is that the access permissions for each individual user account in Clock can widely be personalised. In other words, the receptionist can be granted the rights to perform certain operations or not.
