"We chose Clock PMS Suite because it was very user-friendly and allowed easy access on mobile devices. I was very impressed with how well Clock functions on mobile devices as well."
The Royal Inn + Suites is located in the centre of Happy Valley-Goose Bay, Newfoundland & Labrador, Canada. Nestled on a beautifully-landscaped lot, this property offers a wide range of options including luxurious suites and well-appointed guest rooms. All rooms include a fresh complimentary breakfast and Wi-Fi internet. Recent upgrades include expansion and renovation of lobby/breakfast area, a new fitness centre, a business centre, a courtesy guest airport shuttle, luxurious white bedding as well as updates throughout the rooms and suites. We look forward to seeing you soon!
Q: What type of software were you using to manage your property?
A: Previously we were using an outdated system that was stored on the front desk computer. The old system did not allow access on other computers, was very difficult to use, and had no connectivity to the Internet. It did not allow us to complete online reservations or communicate directly by email with guests.
Q: What made you look for a new hotel management system? What problems were you trying to solve? What results did you want to achieve?
A: We needed a more user-friendly system that would allow online reservations and could be used by the management to run reports and view occupancy data offsite. Clock addressed all of those issues and included many great features to improve communication with guests. I was very impressed with how well Clock functions on mobile devices as well.
Q: Why did you choose Clock PMS Suite?
A: We chose Clock PMS Suite because it was very user-friendly and allowed easy access on mobile devices. We also use a touchscreen on our front desk computer and staff enjoy the ease of using this system when taking reservations or interacting with guests.
Q: What has changed for you/your business since you started using Clock PMS?
A: We now accept online reservations through our website, as well as have access to all the information we need to run our business! We are very pleased with the switch to Clock PMS Suite!
Q: Is there something you want us to improve?
A: Allow property to change a background photo, show what type of credit card was used to pay a folio, provide more templates for guest mailers.