Implementations Specialist DACH (m/w/d)

We are Clock Software, one of the fastest growing cloud PMS providers with constantly increasing number of clients worldwide. We develop state-of-the-art cloud software solutions that are transforming the traditional hotel PMS from a system managing rooms to a single real-time hub connecting operations, online distribution and guest engagement throughout their journey.

Our clients include more than 850 independent hotels, hotel groups, hostels, and serviced apartments in 65 countries. To maintain a close relationship with them and ensure the best customer service possible, we continue growing and expanding our offices on a global scale.

We are growing our team in Munich, Germany and are looking for a German Speaking Implementations Specialist DACH with a background or education in the hotel industry & operations and in the hotel technologies (PMS), to support our growing portfolio of hotel customers in the region.

As an Implementations Specialist DACH, you will be responsible for the guidance of new and existing hotel customers, for the successful onboarding, training and implementation, as well as account management of customers from the assigned area.

Main responsibilities include, but not limited to:

  • Provide implementations and ongoing support for hotel partners, including partners onboarding and training
  • Assist customers during the software adoption period
  • Support and legwork Sales Manager throughout the complete sales cycle - full-scale presentations and demonstrations, preparing and updating proposals
  • Participate and support Sales Manager during field trips, visits, events and meetings
  • Liaising with customers and the support team
  • Communicate with customers and proactively resolve Customer issues & provide solutions to customer enquiries
  • Provide on-site software implementation - ability to travel and visit Hotel customers

Required Competences:

  • Expertise in the hotel industry and relevant knowledge is essential
  • Tech savvy
  • Previous experience with hotel SaaS is an advantage
  • Passionate about technology and innovations
  • Highly responsible and focused on customers attitude
  • Pro-active and independent
  • Excellent communication & presentation skills
  • Result-driven & problem solving attitude
  • Readiness to travel up to 30% of the time
  • German at native level and fluency in both spoken and written English, additional languages will be considered an advantage.
  • Ability to work remotely and independently in a close communication with the company team

We offer:

  • Work in an exciting and fast-growing company with a truly innovative award-winning product enjoying great user reviews and feedback
  • Attractive remuneration and competitive performance bonuses
  • Early positioning as a key representative for a high potential market with great growth opportunities
  • No-nonsense work culture and friendly international environment
  • Office Location in Munich