Dealing with a difficult guest is nothing new to the hospitality. Oftentimes, a complaint is something the hotel manager does not want to hear, but when a guest takes the time to bring an issue to your attention you should take the opportunity to make things right. The way you respond to the situation will have a decisive impact on the outcome.
Every business in this world is based on something - values, ideas, goals, assets. The hospitality industry is no different. Here you will find out what its foundations are.
Here are some solid tips for training your hospitality staff to be fully confident in its own ability. Happy and engaged team will be more creative, productive and successful.
How cloud hotel property management systems compare to legacy software and are hoteliers' major concerns reasonable?
The rapidly growing group of payment options hotels offer their guests have a massive impact on the conversions rate. It is essential that hotels offer the right payment method to each targeted demographic group or they will go elsewhere.
Technology innovation is crucial to growth and continued success in the hospitality industry. Hotel Tech Report and Software Advice have once again recognised Clock Software for its efficiency and cutting-edge technology to help hotel owners run their businesses seamlessly.
There are so many hostels and it has become difficult to stand out among so many options and hostel competitors. Discover what makes The Yellow and Stoked Backpackers hostels different from the rest.
When it comes to innovations there are a lot of things independent hotels can learn from chain brands, whether it be marketing strategies, improvement of the guest experience, or technology investment.
Not everyone can afford to buy a castle, but that doesn't mean you can’t book one. A stay in a castle is guaranteed to make any trip truly memorable.
The hospitality industry is constantly evolving, here are 7 tips to help you stay ahead of the competition and shape your guest's experience in the best possible way.
What are customer personas and why are they so important? Building guest personas will put a face to your audience, allowing you to capture potential guests’ attention and convert them into bookings.
Hotels should implement environmentally sustainable practices for a host of reasons - from attracting eco-conscious consumers to saving money on energy costs. Going green in your hotel can greatly benefit your bottom line and help you prepare for a bright future in the hospitality industry.
Reviews are increasingly important when guests are deciding between hotels, and bad hotel reviews can make or break your hotel. Here are a few tips to help you deal with them.
Modern hotel technology presents an array of solutions designed to aid hoteliers to keep in touch with customer demand. Hotel software solutions are ultimately aimed at helping you and your staff provide your guests with a stay that meets all their needs and expectations, encouraging them to return.
If you want your hotel to stand out in a competitive market, it’s essential to focus on delivering an excellent guest experience. Here’s how you can use the latest technology to achieve guest satisfaction.
Property management software remains essential for hoteliers looking to improve the running of their hotel. Cloud-based hotel management system offers hoteliers with next-gen capabilities to simplify reservations, improve operating efficiency and maximising revenue.
Self-service provides the guests with courtesy and convenience, but they should never detract from the personal experience. Automation of hotel operations gives managers the opportunity to offer an unparalleled guest experience.
Social media plays an important role in defining hotels’ online reputation. Here are 4 tips that can improve your hotels’ online booking technology.
Hotel managers should create a vision of what they want their hotel to become while keeping in touch with the ever-changing nature of hospitality. Learn how hotel managers can benefit from technology.
The travel industry is one of the fastest growing sectors in the world and to remain competitive in today’s digital age, hospitality leaders must prioritise the implementation of technology solutions.