In the Spotlight: Nick, Our Integration Guru


The hospitality industry is a leader in technology deployment. See what Nick, our Integration Manager, have to say about the introduction of new technologies and streamlining the myriad aspects of hotel operations.

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Online booking abandonment is a common problem for travel websites, but there are a few things you can do to optimise your conversions. In this article, you’ll learn how sending abandonment emails can bring your customers back to complete a booking.

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Artificial Intelligence in hotels can be applied to optimise all of the property’s operations - from revenue management, marketing, and advertising, to housekeeping, check-ins and check-outs. Guest experience can too benefit from AI - it can analyse trends and patterns in guest behaviour, so their staff can focus on personal interactions.

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Dealing with a difficult guest is nothing new to the hospitality. Oftentimes, a complaint is something the hotel manager does not want to hear, but when a guest takes the time to bring an issue to your attention you should take the opportunity to make things right. The way you respond to the situation will have a decisive impact on the outcome.

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The Pillars of Great Hospitality


Every business in this world is based on something - values, ideas, goals, assets. The hospitality industry is no different. Here you will find out what its foundations are.

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Technology innovation is crucial to growth and continued success in the hospitality industry. Hotel Tech Report and Software Advice have once again recognised Clock Software for its efficiency and cutting-edge technology to help hotel owners run their businesses seamlessly.

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